Shipping Terms and Conditions (International)

1. Order Acceptance

• All orders are subject to availability and confirmation.
• Customers must provide complete and accurate shipping details.

2. Health and Quality Guarantee

• Live fish are inspected and packed under the highest standards.
• Health certificates or other legal documents will be provided as required.

3. Packing Standards

• Fish are packed in oxygenated water within insulated containers to ensure survival during transit.
• Packing materials comply with international shipping regulations.

4. Shipping Method

• Shipping will be done via air freight, courier, or other approved methods to minimize transit time.
• Real-time tracking may be provided where possible.

5. Delivery Timelines

• Estimated delivery times will depend on the destination and shipping method.
• Delays caused by customs or unforeseen circumstances are beyond our control.

6. Customs and Documentation

• The buyer is responsible for ensuring compliance with import regulations in their country.
• All necessary documents, such as health certificates, invoices, and permits, will be provided.

7. Dead on Arrival (DOA) Policy

• Claims for DOA must be reported within 12 hours of receiving the shipment, along with photographic evidence.
• Refunds or replacements will be provided at the seller’s discretion.

8. Handling and Care

• Once received, the buyer is responsible for acclimating the fish properly.
• We are not responsible for losses due to improper handling after delivery.

9. Payment Terms

• Payment must be made in full before shipment unless otherwise agreed.
• Accepted payment methods include bank transfers, credit cards, or other approved methods.

10. Cancellations and Returns

• Orders can be cancelled before shipping; cancellation fees may apply.
• Live fish cannot be returned once shipped due to health and biosecurity reasons.

11. Liability

• We are not responsible for losses due to delays, weather, or mishandling by the shipping provider.
• Our liability is limited to the cost of the fish purchased.

12. Force Majeure

• The seller is not liable for delays or failures caused by circumstances beyond their control, such as natural disasters or regulatory changes.

13. Jurisdiction

• Any disputes will be governed by the laws of CHENNAI Jurisdiction.

14. Contact Information

• For inquiries or issues, contact us at MATSYA MARINE Ph. +91-9940085595.