Terms and Conditions for Domestic Shipping of Live Fish (India)

1. Order Confirmation

• Orders are subject to stock availability and confirmation.
• Accurate and complete shipping details must be provided by the buyer.

2. Health and Quality Assurance

• Live fish are inspected and packed to ensure optimal health and survival during transit.

3. Packaging Standards

• Fish are packed in oxygenated water with sealed plastic bags and insulated containers to maintain ideal conditions.
• Packaging complies with safety and environmental guidelines for domestic shipping.

4. Shipping Method and Timeline

• Shipments will be made via reliable courier services or express cargo (e.g., train, bus, or flight) to minimize transit time.
• Standard delivery time ranges from 24 to 48 hours, depending on the location.
• Buyers will be notified of the dispatch details and expected delivery date.

5. Delivery Responsibilities

• The buyer must be available to receive the shipment at the specified address.
• We are not responsible for delays caused by incorrect addresses or failure to collect the shipment.

6. Dead on Arrival (DOA) Policy

• Claims for DOA must be reported within 6 hours of delivery.
• Clear photos or videos of the unopened packaging and affected fish are required as evidence.
• Replacement or refund will be offered based on the seller’s assessment of the claim.

7. Handling After Delivery

• Proper acclimation procedures should be followed to introduce the fish to their new environment.
• We are not responsible for losses due to mishandling or unsuitable tank conditions after delivery.

8. Payment Terms

• Full payment is required before shipping unless otherwise agreed.
• Payment methods include bank transfers, UPI, or other approved methods.

9. Cancellations and Refunds

• Orders can be cancelled up to 24 hours before dispatch; cancellation fees may apply.
• Refunds for cancellations will exclude administrative charges.

10. Delivery Restrictions

• Shipping is available only to locations serviced by our logistics partners.
• Orders to remote areas may incur additional charges or extended delivery times.

11. Liability

• We are not responsible for delays caused by weather, strikes, or logistical issues beyond our control.
• Liability is limited to the cost of the fish purchased.

12. Customer Support

• For any queries, tracking updates, or issues, contact us at MATSYA MARINE -PH.+91-9940085595.

13. Jurisdiction

• Any disputes arising from these terms will be governed by the laws of India and handled in the courts of CHENNAI Jurisdiction].

Special Notes for Buyers:

• Ensure someone is available to receive the package promptly on delivery.
• Always acclimate the fish as per instructions to minimize stress or health issues.